What are E-Statements?
E-Statements are a service provided to all First Federal customers at no charge. This service allows you to receive your Bank Statements via e-mail rather than a paper copy sent through the postal service.
What accounts are eligible for E-Statements?
Any account that receives a regular monthly statement may receive E-Statements. This would include Regular Checking, NOW Checking, Statement Savings, Health Savings Accounts, and Home Equity Line of Credit Accounts.
How do I Sign up to receive my statement electronically?
Click here to view an E-Statement Enrollment Form. Print, sign and deliver the form to our office along with the Consent and Agreement Form. When we receive and process your application, you will begin receiving E-Statements instead of paper statements.
Will my E-Statement look the same as my paper statement?
Yes, E-Statements are exact replicas of your regular monthly statements in a PDF image format.
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How frequently will I receive an E-Statement?
The frequency and timing of your E-Statement will be exactly the same as your paper statement. Your E-Statement will arrive at least one day sooner than a paper statement due to electronic delivery vs. regular mail delivery.
How will I know when my E-Statement is ready?
You will receive an e-mail notification at the address you specify to advise you when your statement is available. The notification will contain a link that will take you to the log in screen. You will then be able to enter your User ID and password to access your account statement.
If I receive an E-Statement, will I still receive a paper statement by mail?
No, E-Statements will replace your paper statement, however you may receive both until you actually view your first E-Statement.
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Is there a fee for E-Statements?
No, E-Statements are a free service available to First Federal customers.
Do I have to be signed up for On-Line Banking to get E-Statements?
No, it is not required. E-Statements are available for any First Federal account that receives regular statements. However, On-line Banking is an additional service that First Federal provides free of charge that you should not be without!
How do I know that information in my E-Statement is secure?
E-Statements utilize encryption technology (SSL - Secure Socket Layer) to protect the transmission of data to and from our users. You must log in using a unique User ID and password that only you know.
What software do I need to view E-Statements?
You need Adobe Acrobat Reader (version 5.0 or higher). Many computers have Adobe Reader installed. If you don’t have it, the basic software is available as a free download from a link that will be sent in your e-mail notification. (Or you can click here to download the Adobe Reader software.)
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Can I print and save my E-Statements?
Yes, you can. Your E-Statement will be presented in Adobe Acrobat format, so you will be able to zoom in or out, search, save, and/or print any of your E-Statements.
How long will my E-Statements be available to be viewed?
You will have up to 180 days to view your E-Statement after the e-mail notification is sent to you. Once you have viewed an E-Statement, it will continue to be accessible for 90 days.
What do I do if my E-mail address changes?
Be sure to notify us of your new e-mail address so we can continue sending the e-mail notification that your E-Statement is ready. You must maintain an active e-mail address to continue receiving E-Statements.
Can I cancel E-Statements and return to receiving paper statements?
Yes, you can switch back to receiving a paper statement via U.S. Mail at any time.
